I was new to KitSplit when I rented Dan's gear, and he made the process a breeze! I put in the rental request, and my DP went to pick up his Ronin. I was told that he was very kind and answered any questions she had about optimal use. I can concur because in my text conversations with Dan, he made sure I got the gear for my DP, and that it was as pictured + wished me the best of luck on the shoot! I'd rent from Dan again for sure!