Nik's communication skills and decorum are lacking entirely. My crew and I have never in our 15+ years in the industry encountered such unprofessionalism.
The kit was confirmed for 7 pm pick up and leading up to our booking date, Nik failed to respond to any of our questions or messages. Once we arrived at his apartment - at 7 pm on the nose - we sent him a text message letting him know that we'd arrived. His response? "I didn't know you were coming. I'm on set." No apology was made, and to top things off, upon informing us that he would be sending the kit via Lyft, he asked us which items were supposed to be in the kit itself... mind-boggling considering he's the one who listed the kit's contents on his own booking page.
While we did receive the kit, CF/SD cards were missing and one of the lenses was covered in smudges/completely unusable.
Having wrapped nearly 6 hours before our agreed upon drop off time, I sent Nik another text asking if we were still good to go in terms of dropping the gear at that time or if we could stop by earlier. No response again. 24 hours later after repeatedly trying to track him down, Nik sent a text that read, "I'm around anytime for drop off". I told him that I would swing by in 30 mins, but hit heavy traffic, arriving ten minutes late. Again, I let him know that I was outside of his building only to be told that he'd left the premises because, "you said 30 minutes". He belligerently argued with me about how to go about getting the gear back to him, suggesting that he charge me for an additional half rental day for the "late" return... puzzling considering we were fully prepared to make the return several hours BEFORE the original agreed upon time, but his total incompetence and refusal to communicate was the sole cause of the delay. His final response to me voicing my concerns/frustrations was simply, "Lol".
Not one of my crew/team members or myself would recommend renting from Bokka under any circumstances. We picked up/returned gear to five other guys, all of whom were absolutely amazing... really thoughtful, helpful, communicative... if we hadn't had such wonderful experiences with other listers, Nik's arrogance would have certainly turned us off of ever using KitSplit again.